Devoted to customer service and the principles of exceptional customer services

The Pittsburgh, Pennsylvania area is about to get a taste of the Nordstrom experience.  This news story says that this October Nordstrom will be opening in the city.  It's supposed to be an area that has been unserved by high-end retailers.  And now Nordstrom will be cashing in.

The article also mentions that "A Nordstrom opening in a saturated West Coast market would feel the sting of tough economic times and $4 gasoline."

I don't think that's necessarily true.  Because Nordstrom is so customer service focused, I think the company could thrive no matter where they open a store.  The "R" word shouldn't even cross their minds. 

Frankly, I'm tired of companies using the "R" (I'm not going to say the word either!) as an excuse of why they aren't doing well.  I know a realtor here in San Diego whose business is doing quite well even with the "down" market and foreclosures - and San Diego isn't exactly the cheapest place to live!

If you find yourself stressed out because business isn't going so well and you're at odds about what to do, here's a book I recommend reading: Think and Grow Rich by Napoleon Hill.  If there's one book you should read in your whole lifetime, this is the one ;)