When I first started out in customer service, I was just looking for a “job”. I needed this job to pay the bills - which is probably the mentality of most people who apply for customer service positions. How hard can it be to answer phones all day or sell products to people, right?
Well, if people apply for a position at Zappos.com, the company wants to make sure they're going to be dedicated and not just looking for any ole job. Check out this video of Bill Taylor talking about how Zappos pays new hires to quit…
Service Untitled also shares some thoughts on Zappos’ hiring policy…
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