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May 5
What's Been the Impact of Social Media on My Business?
This month over at my online business blog the focus has been on social media and social network marketing.  It's a "hot" topic these days among us tech geeks who use social networking sites on a daily business.  However, Lewis Green's post, Is Social Media Good For Business? is a reminder that there are many traditional business people who are wondering what all this social media hype is all about...and more importantly, if there is indeed a ROI if it is implemented into the marketing strategy.
Flickr photo by Brian Solis
Here are my answers to Lewis' questions:
  1. Has social media resulted in new business for your company?  Yes
  2. If yes, explain how, why and/or who?  When I first started blogging I was struggling financially, was working full-time (for someone else) and I had just started my businesses.  However, I started becoming more active online and joining social networking sites.  Traffic to my websites and blogs have increased exponentially since I've become part of social media.  Nowadays I have clients left and right and sales for my jewelry and greeting cards keep rolling in...All of it is due to social network marketing and word-of-mouth.  I don't do any traditional marketing.
  3. If no, explain why you spend company time on social media? n/a
  4. Do you have a presence on the social networking sites (i.e., Facebook, MySpace, LinkedIn, Plaxo Pulse)? Yes
  5. If yes, why?  I want to give people more of a chance to get to know the "real" me which I reveal through my online profiles.  It also allows me interact with friends, family, and customers online.
  6. If no, why not? n/a
  7. Which Social Media tools do you use (i.e., blogs, vlogs, podcasts, Twitter, other)? I use blogs and Twitter
  8. Which ones are most likely to grow new business? Why?  I would say blogs because the search engines index your blog posts which results in more web traffic.  Also, readers/customers have a chance to find out more about your business.  Blogs help build that trust for you and people spend money with people they trust.
  9. Overall, what has been your experiences using Social Media tools?  I've thoroughly enjoyed using all the different social media tools out there.  The only problem is that there are so many out there!  I recommend doing research and finding which ones fit with your personality and schedule. 
  10. Do you encourage your customers to use Social Media? Why or why not? Yes.  The more I can connect with my customers, the better.
  11. Might the above answers differ depending on whether or not a business is b2b or b2c? Why or why not?  I don't think so.  People are people.  Whether you're selling to other businesses or consumers, I believe interacting and communicating with them is the same. 
Here's another good read:  Share Media vs Tell Media

Photo Credit:  Brian Solis

5 Comments/Trackbacks




Maria,

Thank you so much for sharing your blogging success. Way to go!

» Is Social Media Good for Business? from bizsolutionsplus Featuring Solutions to Grow Your Business
This in not a new or an original question by any means but one that businesses are asking, including and especially the Fortune 1000 and other large and mid-sized corporations. I answered it twice for my small business, once here with a case study and ... [Read More]

Maria, when I was looking at MyBlogLog, I could see all your Twitter conversations. Do you find Twitter helpful in special ways?

Does it take a lot of your time?

Is it distracting when you are working?

I'm curious since someone asked me to join it and I thought you might be able to give me a fair reading on it.

Hi Lewis,

You're welcome! I'm happy to carry on the conversation ;)

Robyn,

I talk about Twitter in more detail over at my other blog Online Business Resources. I do recommend Twitter, but it does become time consuming if you allow it to...

» Customer Service Fundamentals Revisited from CustomersAreAlways
The past few months or so it seems as if I’ve really been tuned into some of the customer service woes that we’ve been experiencing - especially with the airlines. Another topic I have also gravitated towards is social media... [Read More]

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