Devoted to customer service and the principles of exceptional customer services

In reading Jeremiah Owyang's post about sending customers away and firing your own customers, I found out about Paul Greenburg, someone who has quite a bit of experience in CRM.  Well, Paul needs our help, folks.  He's created a wiki for those of you who want to help contribute to CRM At the Speed of Light, 4th Edition.  It's a great opportunity for you to showcase your knowledge and experience if you're an author.  If you're a vendor you could be mentioned in the book - which of course means more exposure for your business!

Find out more about the wiki...