Devoted to customer service and the principles of exceptional customer services

Today we have a guest post, from fellow customer service blogger, Meikah Delid, who blogs over at CustServ...

Customer Service at the Home Front

In the past couple of weeks, I got busy with household concerns: a leaking pipe in our dining room's wash basin and a leaking roof. Well, these are things that come when we least expect them, but which we can't question because it's just the nature of things. They corrode and erode. :)

What got my beef is the kind of service I got from our repairman.

I live in a compound. There are 120 townhouses in this compound. We have a clubhouse and guards. All of us residents pay the so-called subdivision dues, which cover water, street lights, guards' salaries, the maintenance of the clubhouse, and the salaries of the streetsweeper and the one who maintains the clubhouse.

The clubhouse person is also the one who fixes any electrical or physical fixes needed by the residents. Through the years, though, I observed that he has not been very responsive. His work sked is rather erratic, too. He doesn't seem to find all our requests rather urgent and would just take his own time.

Like in the case of our leaking pipe, he refused at our first call because according to him, he was told by the association president to do the water readings. To my mind, how long does it take to do those readings? Will it take the whole day?

In the case of our leaking roof, he wanted again to take his sweet time while the clouds were gathering and threatening to rain. So, this time, I called him and asked if he knew somebody who could do the job. He went, "I'm coming right over." And true enough he was in our doorstep in three minutes.

This time, I am a customer. I ask for his services and I pay for it on top of what I contribute to his montly salary. I think it's only fair that I want to get my money's worth.

Are you the kind of company that gives out services halfheartedly? Or do you make it easy for your customers to get your services?

In service, it's either you serve or you don't serve at all! There are many out there who are happy and willing to give the same services that you do.

And customers go to where they are welcome and treated well. 

Photo Credit:  Les Chatfield