I felt really inspired by all the great contributions I received for this edition of the Customer Service Carnivale and I hope you will feel the same way too...
Anya Portnik shares a sales training and business success tip that we should all know. Also, here's an exercise in visualizing to help you with your goal of improving customer service.
When an organization is going through many changes, it can interrupt the customer experience and cause strain amongst co-workers. Here's a post that will help you acknowledge the pain and make the transition easier for employees.
Service Untitled has an interview with Christoph Guttentag of Duke University where we learn that no matter what type of business you are in, it's important to treat each and every customer the same.
Customer Service News
In this post, Rebranding a free E-mail domain - strategic blunder, we learn that when you sign up with a free e-mail service (or any free service for that matter), you get what you don't pay for ;(Customer Service Tips
Anna Farmery offers some lessons on blogger outreach. It's one thing to become part of social media and reach out to bloggers to help promote your services and products. However, it's another thing to follow-up and make sure to treat bloggers as potential customers.Alek Levin says that Experience Is The Most Valuable Product. I have to agree with that...What do you think?
Mike Smith reminds us of the basic fundamentals of customer service. Yes, customer service is key!
Need some tips on how to build your website so that it addresses the needs of your customers? Check out Write A Better International Website.
Customer Service Tools
Richard McLaughlin thinks that adding a translation widget to your website is important for your foreign clients. This is something I've been meaning to do, so thanks, Richard, for the reminder!I agree that you can tell alot about a person (especially a manager!) through their shoes. Make sure to read, The Managers Most Useful Tool.
Michelle Waters shares some tips on How To Protect Your Customers Information. This is especially important for those who do a great deal of business online.
Other
Stefan Töpfer offers a list of services you can start on a shoestring budget. I say you provide a service that you're passionate about!
Amanda Moore reminds us to give your customer what they ask for in this post, 4 Tips For Responding to RFPs (In case you don't know, "RFP" stands for Request For Proposals)
Thanks for reading! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
thanks for posting, I suddenly had visits from here and could not figure out why.
The translation widget I made can be posted either on a front page or for each post and translates from 24 language into any of the 24 languages - Although I never tested the English to English version.
When people use it, there is a google hit that appears in your stats, so you can see what pages are being translated and into what lingo.
Cheers
Posted by: Richard McLaughlin | May 27, 2008 1:12 AM | Permalink to Comment