Devoted to customer service and the principles of exceptional customer services

Welcome to the "Helpful" Edition of the Customer Service Carnivale.  I've chosen the articles that have proven to be the most...helpful! Enjoy...

Over at Gavin Ingham's blog we learn more sales tips and lessons from The Sales Apprentice 2008.  While you're there, you should also check out why people think salespeople are stupid.

Here is another perspective on why customer service is key.  Have you learned these lessons yet?

What do you think...Is This Good Customer Service or A Naive Business Person?   I've linked to this post before, but I think it's worth another mention!

Hank over at My Investing Blog says, Use Your "Gut" Instinct When Deciding Who and When to Tip

Dealing with "problem" customers is a challenge we all face at one time or another.  Here are 5 Ways to Handle a Cranky Client.

So much work goes into making sure a bed and breakfast is running smoothly and that the guests are happy.  GP gives us a day in the life of an innkeeper in A Housewife on Steroids.

Service Untitled offers a definition of "customer-focused strategy".  Have you implemented this kind of strategy for your business? 

Customer Service Stories

Sometimes we just want to vent a little.  Here's a post about a doctor's appointment that shows us what happens in many doctors' offices, unfortunately.

Bill Beaton offers us a bad experience in Circuitcity.com & Me - A Horror Story

Other Helpful Articles

Although not directly related to customer service, I've included the following posts because they provide good advice to help you with your business:

Improve Productivity With Goal Setting

Do You Have Concern For Your Business Or Only For Yourself?

Dr. Joe Capista helps us with the question many of us ask ourselves, "Why Can't I Achieve My Goals?"  If you're wondering why your customer service isn't improving, maybe you should read this post!

Last, but not least, if you want to learn how to get and keep international clients, you may want to read or participate in the Get International Clients Blog Carnival.

That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.