Well, the results are in. The quarterly survey put out by the American Customer Satisfaction Index has been revealed and Rob Pegoraro of The Washington Post shares with us a review of the scores which surprisingly, are not surprising. I just think that by now, companies like Comcast would have gotten their act together after all the bad press that has circulated these past few years. But then again, I haven't seen or heard of Comcast making any public declarations saying that they're taking action to fix their customer service.
However, I am happy to see that Starbucks has received the top score in its category. I know I've dedicated a great deal of time here writing about 
Starbucks, but after seeing the nosedive in airline customer satisfaction, maybe it's time to shift gears and give the airlines some love in terms of offering advice on how to improve. Maybe it's time to do an "Airlines Project"?
Download the ACSI's latest report...
Check out all the scores for the Q1 survey...
Photo Credit: Marcin Wichary
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