Devoted to customer service and the principles of exceptional customer services

I know, it's been awhile since I've shared with you any good customer service stories - especially about the airline industry.  However, Chris Brogan offers a little light at the end of the tunnel with his Thank You Continental Airlines story.  Even Seth Godin is sharing some good vibes with Greg, the airport parking lot attendant at American Airlines at JFK.  Thanks, guy, for restoring our faith!  We have to remember that there are still good people who work for the airlines and love what they do. 

Later on this week I'm going to share some confessions of a United Airlines flight attendant...stay tuned!