Devoted to customer service and the principles of exceptional customer services

Time is a precious commodity these days and I'm constantly hearing people say, "I don't have time!"  Tom Vander Well wrote an excellent post asking us: Do You Have Time For Quality? which I recommend reading. 

It's not so much an issue of time as it is an issue of choices and what we choose to spend our time on.  The truth is, we all have different priorities in our business or things we like to do.  Unfortunately, for many executives the priority is making money and all they pay attention to is how many units are being sold per hour or how much time a CSR is spending on the phone.  Their priority is the numbers. 

We all have the same amount of time in a day, but there are some people who choose to spend time on what matters most.  Those are the people who are more productive and ultimately will have more business.

Choose Quality as the Priority and Write The Goal Down So what can you do to make time for the important things in your business?  How do you make quality the priority?

I believe that there is power in writing down your goals, so the first thing you’ll want to do is to simply write down this goal or affirmation:

I always have time to make connections with customers and spend quality time with them.

Look at your goal every morning before work. When you make something a priority and write it down, you'll begin to attract opportunities to make that priority a reality.  Try it out and you'll see!

It Only Take Fifteen Minutes

For managers or executives it can seem like there aren’t enough hours in a day to deal with everything that comes across the desk.  There are many things vying for your attention on a daily basis.  There’s scheduling, budget reviews, employee reviews, meetings and more meetings.  However, even if it’s just 15-30 minutes a day - spending time on the things that matter the most like customer service and building relationships will do wonders for your business.

I knew a manager at Nordstrom who took 15 minutes every day to walk around the store and meet one new coworker a day.  It finally reached a point where everyone in the store knew him.  It was also no surprise that he made his personal sales goals every month.  Coworkers respected him and were willing to help him out with a sale if he needed it because he took the time to get to know these internal customers.

As a blogger my “customers” are my readers.  Being that many of my customers also have blogs, I take the time to cultivate relationships by visiting their blogs and leaving comments.  Sometimes it's only 15 minutes a day, but in those fifteen minutes I'm able to reach out, interact with people, and learn different perspectives on topics that matter to me.  I always leave someone else's blog learning something new about that person. 

So, have you chosen quality as your priority?  What things matter to you? 

Photo Credit:  Mike9Alive