Devoted to customer service and the principles of exceptional customer services

I spent some time last night and today clearing out my feed reader after about a week of neglect and came across a few conversation starters that caught my attention:

• Dennis Snow is talking about Customer Service Initiatives and Executive Patience.

• Lewis Green is talking about The Next Best Thing.  Are you anticipating what your customers will want or need in the future?

• Mike Sigers is asking: Can A Restaurant Hostess Cause Bankruptcy?  My answer in one word:  Absolutely.

Also, just a reminder that the Customer Service Carnivale is coming up this Monday, April 14.  Submit your article via the Blog Carnival page.  Would you like to host a future carnivale?  Email me: maria [at] customersarealways {dot} com