Devoted to customer service and the principles of exceptional customer services

Customer Service Tips

Anya Portnik shares a recap of The Sales Apprentice 2008 with sales training tips from the show posted at Gavin Ingham.  I don't necessarily agree that you have to work hard to be a successful business person - you should just work smart. 

CMOE shares leadership skills that will help with your internal customer service in a post titled, The Next Generation of Leaders:  Are You Ready?

When you have an online business I think it's important to offer customers your information product in different formats.  Kenton Newby goes into detail about this in a post, Physical Info Product Creation:  Using Multiple Formats to Multiply Profits.

Mark Riffey of Business is Personal tells us why a small business should sell gift cards.  Mark also shares Microsoft’s “apology” to XBox owner, a good lesson

Joshua C. Karlin presents An Opportunity Not to Be Missed posted at Internet Business.  Are you missing this opportunity with your customers?

Heather Allen presents Best Corporate Apology - Ever! posted at The DebtFree Playbook Blog, saying, "A wonderful example of how to apologise to your customers. It's humble, honest and very powerful - no, I didn't write it!"  I agree, that is the best apology that I've ever seen!

Need tips on how to handle customer complaints?  Read Handling Customer Complaints posted at Tipskey - Unlock Practicality.  "Customer complaints actually points out the problems in the company process. We should handle the complaints positively and proactively so that we can have repeating customers and improved company process."  

Here's a post that many big companies should read...Top 5 Ways to Annoy Your Customers With IVR posted at IVR Blog.

Service Untitled shares an interesting customer service program called Customer Connections that CARFAX started.  I think everyone's customer service would improve if they adopted this type of program!

Customer Service News

Jimson Lee presents Customer Service: Smile, Eye Contact, Use Last Name posted at CRM Help Desk Software.com, saying, "The article looks at Banks, along with handshakes and smiles, where potential bank robberies deceased with good customer service!"  I've always believed that good customer service decreases theft in retail stores, but never thought about banks!  Interesting!

Customer Service Tools

John W. Furst presents Discover A Free Mind Mapping Online Tool posted at E-Biz Booster Blog, saying, "Maybe this free online mindmapping tool can help you to organize your ideas how to improve your customer service? Check it out."

Customer Service Stories

Raymond presents U-Haul Rental Trucks Suck posted at Money Blue Book.   I knew U-Haul was bad, but not that bad!

This last post isn't necessarily customer service related, but it's very inspiring for those whose dream is to have a business with phenomenal customer service.  Read What Are Your Dreams?

That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.