Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write about my experience. As I said before, I wanted to just blow it off, but was urged by boyfriend who said, "You just can't let them treat you like that! You're a customer service blogger...You have to write that letter!"
After countless letters to companies offering feedback on their service, I still have 
yet to receive some kind of acknowledgment back from any of them. For example, the letter I wrote not too long ago to UPS was never answered. I'm beginning to understand why so many of us just put up with bad service from companies. We've just come to accept that this is the way it is.
And me of all people should know better than to allow a company to just bully me around!
Let your voice be heard! Take a stand and give companies feedback on their services. Here are a few ways to let them know how you feel:
1. Write an old fashioned letter.
2. If you have a blog, post your experience for others to read. Many companies keep a lookout for feedback published on the internet.
3. Write a review over at Yelp or write a letter over at PlanetFeedback.
4. Take your business somewhere else!
Maria,
UPS! Aaaarrrrgh, as Charlie Brown used to say! I wrote one about UPS a while back, you might get a kick out of it. Another one I've got to share with you is a post that won't die over at Trusted Advisor, about the cable company and the DMV.
I try to keep the real rants down to one a month or so (just did one today, sort of...) because I don't want to suck all the air out of the room, so to speak, but sometimes it just feels so right when lying down and taking it is no good anymore!
Bully pulpits are great even if only your readers can hear you. At least that means you're preaching to the converted. (Charles Green at Trusted Advisor did hear right back from the cable company, though. Read the comments, they're something else!)
Regards,
Kelly
Posted by: Kelly | March 28, 2008 4:57 PM | Permalink to Comment