When: WEDNESDAY, MARCH 19TH, 2008 • 11:00am PT / 2:00pm ET
What you'll learn:
- Best practices for designing consistent service experiences across multiple channels
- Which strategies, tools, and processes are most effective in raising resolution rates and boosting agent satisfaction
- Real-world examples of technologies that truly “move the needle” in exceeding customer expectations
Software, Inc and Stephen Kraus, Director of Product Strategy at KANA Software, Inc.Register for this free web seminar!
Photo Credit: Graham Stanley
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