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Mar13
Free Customer Service Web Seminar
Maria Palma March 13, 2008
Know More: Customer Service Seminars CRM Magazine, customer service
CRM Magazine is sponsoring a web event titled, Uncovering the Secrets to Great Customer Service:  How Do the Best Companies Achieve Award-Winning Status?

When:  WEDNESDAY, MARCH 19TH, 2008 • 11:00am PT / 2:00pm ET

What you'll learn:
  • Best practices for designing consistent service experiences across multiple channels
  • Which strategies, tools, and processes are most effective in raising resolution rates and boosting agent satisfaction
  • Real-world examples of technologies that truly “move the needle” in exceeding customer expectations
Presenters include Esteban Kolsky, Vice President and Practice Leader at KANA Daf, moderating Web conference Flickr photo by Graham StanleySoftware, Inc and Stephen Kraus, Director of Product Strategy at KANA Software, Inc.

Register for this free web seminar!

Photo Credit:  Graham Stanley

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