Service Untitled shares a good customer service story about TurboTax in Customer Service of Taxes Part 1 and Part 2.
Ioventuresinc.com offers some insight as to what makes a great organization function. Without a strong and functional leadership team it will be hard to succeed. Also, you may want to learn a thing or two about Executive Team Development.
Gavin Ingham gives us some sales lessons from The Sales Apprentice 2008.
Joshua C. Karlin contributes an important lesson for internet marketers in An Opportunity Not to Be Missed.
Not sure how to communicate with customers? Then you don't want to miss this article: 5 Classic Ways Companies Should Communicate With Their Customers posted over at Conversational Marketing Blog.
"Transparency in action! Fess up, we've all made mistakes, and often the business that fixes boo-boos with honesty has the most fervent fans. Check out the comments for a great link to Bill Gates taking the same approach!" This is what Kelly says about her post, Tip of the Week: Be Transparent, or, (One More Reason) Why I Heart Jeff Bezos.
How you address your customers is a very important part of the experience. Make sure you "Don't Call Them Guys"!
How do you handle thousands of emails from customers? Akemi Gaines shows us how in her post, How to Improve Customer Service By Spending Far Less Time.
Are you constantly compromising your business and not getting ahead? You'll want to read Anna Farmery's post, Never Compromise a Brand.
John Lenaghan shares a good customer service lesson from a recent experience at Staples. Are company policies getting in the way of your business?
Kenton Newby offers his own customer service lessons for online business entrepreneurs in Stop Taking Care of Your Customers and Maybe They'll Leave You Alone. I know I've left several businesses alone...Wonder if they miss me?
Customer Service Tools
Andrew Erickson offers lessons in Merchant Processing 101. You have to make it easy for customers to pay you!
Likewise, you can discover how to accept all major credit cards on your website with these simple steps.
Thanks to all for your contributions! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
If you would like to host a future carnivale, email me! maria [at] customersarealways.com
Maria,
I really liked "Stop Taking Care of Your Customers" and "Don't Call Them Guys." Both posts had good ideas about customer service gaps that are no-brainers to fix. It's those easy ideas that you hate to see falling through the cracks.
Thanks for including my "Tip of the Week." I'm watching amazon pretty closely right now, as it looks like they've made a big misstep with self-publishers just after the Kindle problems (in my post) that they were working so hard to correct. A lot of people like to root for them, so I hope they get back on the right track... again.
Regards,
Kelly
Posted by: Kelly | March 31, 2008 9:15 PM | Permalink to Comment