In order to have a business that runs smoothly, you have to make sure that all the parts of the whole are in order. Employees need to be trained well, customers behaviors need to be analyzed so that you know you're helping them to the best of your ability, and you simply have to know what good customer service means to your customers. Well, this edition of the Customer Service Carnivale is here to provide you with the information and resources you need so that you are able to manage your business effectively! Let's get started...
Customer Service Featured Blog Posts
CMOE offers insight into the "Big Picture" when it comes to managing a business in Coaching: The Heart of Management posted at Teamwork. This article is a must-read!
Charles H. Green presents Review of Rules to Break and Laws to Follow by Peppers and Rogers posted at Trust Matters, saying, "When two companies have the same earnings profile, what matters is not the amount but the quality of earnings. And quality of earnings is based on how well you take care of the customer."
Customer Service Tools & Resources
Do you know the dollar value of each customer that visits your website or walks into your store? James D. Brausch offers a lesson on Visitor Values posted at Internet Business Blog.
Do you know who your good customers and not-so-good customers are? If not, you might want to read The Star System For Customers posted at Service Untitled.
Not all of has natural customer service skills, so this next post will help you find the training you need. Kingsley Tagbo presents How To Find Affordable, Flexible Career Training Programs posted at How to Learn Technical Skills or Become an Expert
Customer Service News
Consumer perception of your brand is important as we'll learn in this article presented by Jason Voiovich: Trader Joe's takes action to protect itself from the Chinese (brand) posted at State of the Brand from Ecra Creative Group :: by Jason Voiovich.
Customer Service Tips
GP has an excellent take on what true hospitality is in this article: HostWomanShip posted at Innstyle Montana- Come on Inn
I tell people who have an online business that it's important for their phone number to be easily accessible, but Andrew Erickson says otherwise. Read his thoughts on this: No Phone Number For You! Part I posted at WebSite Werx.
Customer Service Stories and Commentary
Louise Manning reminds us that we're in the business of caring for our customers. Make sure to check out Customer care posted at The Human Imprint.
Is the status quo hurting your business? Then you should read Brad Trnavsky's article What Monkeys Teach us... posted at Sales Management 2.0.
Want an excellent example of remarkable customer service? Steven Di Pietro presents How to upsell 800% posted at Serving Matters.
Ben Dinsmore offers some advice to consumers in his post,Why I Hate Extended Warranties posted at Trees Full of Money.
What kind of incentives are you offering your customers? Read about Fascinating Marketing posted over at Service Untitled.
Thanks to all for your valuable contributions! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page. If you'd like to host a future carnivale, email maria[at]customersarealways.com
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