CustomersAreAlways: March 2008 Archives

« February 2008 | Main | April 2008 »

Mar31	Customer Service Quote of the Month Maria Palma March 31, 2008 Know More: Advice, Customer Service Tips, Good Customer Service Story, Inspiration Here's a little nugget of advice I read over at Own Your Brand: "Refuse to complain about what you don’t have and find your unique way of delivering on your brand promises." Companies have found plenty of excuses on why they can't deliver top-notch customer service, but if you read Mike Wagner's post, you'll find out about Jarell Carson, someone who doesn't let his handicap stop him from connecting with customers. Jarell Carson's story is full of inspiration and offers another perspective to that old saying, "Where there's a will, there's a way". Have an inspiring customer service story to share? Send your tip to maria [at] customersarealways.com Posted at 4:42 PM \| Permalink \| Comments
Mar31	Trends in Customer Loyalty Maria Palma March 31, 2008 The SmartMoney website says that retailers are expanding their customer loyalty programs and offers five trends that shoppers can take advantage of: Immediate rewards - Sign up for any loyalty program that you're offered Targeted deals - Exclusive sales and... Continue Reading Posted at 3:07 PM \| Permalink \| Comments
	Customer Service Carnivale: The Big Lessons Edition Maria Palma March 31, 2008 Service Untitled shares a good customer service story about TurboTax in Customer Service of Taxes Part 1 and Part 2. Ioventuresinc.com offers some insight as to what makes a great organization function. Without a strong and functional leadership team... Continue Reading Posted at 11:16 AM \| Permalink \| Comments
Mar29	Tons of Tips on Customer Loyalty Maria Palma March 29, 2008 If you've got some time this weekend, I recommend reading Bootstrapper's 100 Tiny Tips to Create and Maintain Loyal Customers. There are also tons of resources to help you be more productive so you'll have more time to spend on... Continue Reading Posted at 11:07 AM \| Permalink \| Comments
Mar28	Is the Customer Always Right? Maria Palma March 28, 2008 The following is guest blog post by Steve Coscia of Coscia Communications, Inc. I first met Steve a few months ago and he shared his thoughts with me on what could change customer service in America. He's a great speaker!Is... Continue Reading Posted at 8:08 AM \| Permalink \| Comments
	Fall In Love With Your Job Again! Maria Palma March 28, 2008 As I take this day off to celebrate my birthday, you'll be reading a couple a guest posts today! This first article is by Donna Cutting of The Celebrity Experience. I've blogged about Donna before and I'm grateful that she... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar27	No More Bullying Around! Maria Palma March 27, 2008 Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
Mar26	5 Characteristics of Spectacular Salespeople Maria Palma March 26, 2008 One of the marks of great salespeople is their ability to determine their clients’ needs and help those clients solve their problems. However, a spectacular salesperson is…Someone who is a good teacher…Someone who can make complex ideas easy to understand…Someone... Continue Reading Posted at 9:03 PM \| Permalink \| Comments
	A Lesson We Can Learn From March Madness Maria Palma March 26, 2008 Like many basketball fans across the country, I’ve been tuned into “March Madness” the past couple weeks - which is not very productive, but is boosting my morale... ;) This is the month of the big college basketball tournaments and... Continue Reading Posted at 12:13 PM \| Permalink \| Comments
	Netflix, It's the Thought That Counts Maria Palma March 26, 2008 We've all become used to this high-tech driven world where everything (well almost everything) can be found instantly and things run smoothly...or not. Netflix had their own little experience of things not running smoothly this past Monday when a glitch... Continue Reading Posted at 9:06 AM \| Permalink \| Comments
Mar25	Starting a Business: This I Have Learned Maria Palma March 25, 2008 When I first started researching what type of business to start, my first thought was, "What kind of business will make me the most money?" I'm sure many of you probably were thinking the same thing. However, experience is teaching... Continue Reading Posted at 11:28 AM \| Permalink \| Comments
Mar22	The Little Perks of Eating at Wienerschnitzel Maria Palma March 22, 2008 I don’t eat out a whole lot, but when I do I like to indulge in some chili cheese fries and a beef hot dog from Wienerschnitzel. Yum! Wienerschnitzel is quite different from any fast food joints I’ve ever visited. ... Continue Reading Posted at 5:02 PM \| Permalink \| Comments
Mar19	How and When Should Starbucks Join the Conversation? Maria Palma March 19, 2008 The Starbucks conversation has been a great case study for us customer service and marketing bloggers and I just realized that I haven't updated The Starbucks Project post with links. However, if you'll visit Valeria Maltoni's post, Customer Service is... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar17	Customer Service Carnivale: The Managing Your Business Edition Maria Palma March 17, 2008 In order to have a business that runs smoothly, you have to make sure that all the parts of the whole are in order. Employees need to be trained well, customers behaviors need to be analyzed so that you know... Continue Reading Posted at 6:01 PM \| Permalink \| Comments
Mar16	A Tale of AT&T Diss-service Maria Palma March 16, 2008 "There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home. "What do you mean?"... Continue Reading Posted at 4:36 PM \| Permalink \| Comments
Mar13	Free Customer Service Web Seminar Maria Palma March 13, 2008 CRM Magazine is sponsoring a web event titled, Uncovering the Secrets to Great Customer Service: How Do the Best Companies Achieve Award-Winning Status? When: WEDNESDAY, MARCH 19TH, 2008 • 11:00am PT / 2:00pm ET What you'll learn:Best practices for designing... Continue Reading Posted at 3:40 PM \| Permalink \| Comments
	Customer Service Carnivale Submissions and Guest Bloggers Wanted! Maria Palma March 13, 2008 The Customer Service Carnivale is upon us once again! With all this nice spring time energy in the air, I know many of you have inspiring customer service posts to share! The cut-off date to submit posts is this Saturday,... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
Mar11	What's Your Vision? Maria Palma March 11, 2008 Spring is my favorite time of the year! Not only does my birthday fall on this month, but I love all the colorful flowers and blossoms. The flowers stand so tall...soaking in the sunshine and warm weather. They make the... Continue Reading Posted at 1:17 PM \| Permalink \| Comments
Mar10	Is Cost and Time Getting In the Way? Maria Palma March 10, 2008 What do you know about your customers? How are you gathering that information? Customer World has an interesting post with some statistics from a recent survey conducted by CMO Council. Here are a couple worth noting: 49.1 percent of respondents... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
Mar 7	"Engage or Die" Maria Palma March 7, 2008 That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media. If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Mar 6	The Forbes Billionaire List, Success, and Giving Back Maria Palma March 6, 2008 Have you ever thought about what it would be like to be a billionaire? I have - plenty of times. Just like many people, I'm fascinated with the accumulation and distribution of gargantuan wealth. You may recall that I asked... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
Mar 5	The Starbucks Meeting and A New Rival Maria Palma March 5, 2008 If you've been following this blog for awhile, you know that many business bloggers have been tracking and re-experiencing Starbucks customer service. Jeff Toister and Bill Gammell shared their thoughts about whether or not this publicity "stunt" was really called... Continue Reading Posted at 11:33 AM \| Permalink \| Comments
Mar 4	Tips and Statistics to Improve Your Online Customer Service Maria Palma March 4, 2008 Just because you have an online business doesn't mean you can hide behind your computer and not deal with customers! This was my first thought after reading Tom Vander Well's post, Internet Businesses Need Customer Service Too! Tom offers some... Continue Reading Posted at 3:44 PM \| Permalink \| Comments
Mar 3	Customer Service Carnivale: Another Great Tips Edition Maria Palma March 3, 2008 This edition contains some very good advice and tips - as always! Sit back, relax, and soak up some knowledge and goodness... Rich Vosler offers us some lessons in overcoming obstacles for network marketing. These lessons apply to anyone... Continue Reading Posted at 12:27 PM \| Permalink \| Comments

« February 2008 | Main | April 2008 »

Mar31	Customer Service Quote of the Month Maria Palma March 31, 2008 Know More: Advice, Customer Service Tips, Good Customer Service Story, Inspiration Here's a little nugget of advice I read over at Own Your Brand: "Refuse to complain about what you don’t have and find your unique way of delivering on your brand promises." Companies have found plenty of excuses on why they can't deliver top-notch customer service, but if you read Mike Wagner's post, you'll find out about Jarell Carson, someone who doesn't let his handicap stop him from connecting with customers. Jarell Carson's story is full of inspiration and offers another perspective to that old saying, "Where there's a will, there's a way". Have an inspiring customer service story to share? Send your tip to maria [at] customersarealways.com Posted at 4:42 PM \| Permalink \| Comments
Mar31	Trends in Customer Loyalty Maria Palma March 31, 2008 The SmartMoney website says that retailers are expanding their customer loyalty programs and offers five trends that shoppers can take advantage of: Immediate rewards - Sign up for any loyalty program that you're offered Targeted deals - Exclusive sales and... Continue Reading Posted at 3:07 PM \| Permalink \| Comments
	Customer Service Carnivale: The Big Lessons Edition Maria Palma March 31, 2008 Service Untitled shares a good customer service story about TurboTax in Customer Service of Taxes Part 1 and Part 2. Ioventuresinc.com offers some insight as to what makes a great organization function. Without a strong and functional leadership team... Continue Reading Posted at 11:16 AM \| Permalink \| Comments
Mar29	Tons of Tips on Customer Loyalty Maria Palma March 29, 2008 If you've got some time this weekend, I recommend reading Bootstrapper's 100 Tiny Tips to Create and Maintain Loyal Customers. There are also tons of resources to help you be more productive so you'll have more time to spend on... Continue Reading Posted at 11:07 AM \| Permalink \| Comments
Mar28	Is the Customer Always Right? Maria Palma March 28, 2008 The following is guest blog post by Steve Coscia of Coscia Communications, Inc. I first met Steve a few months ago and he shared his thoughts with me on what could change customer service in America. He's a great speaker!Is... Continue Reading Posted at 8:08 AM \| Permalink \| Comments
	Fall In Love With Your Job Again! Maria Palma March 28, 2008 As I take this day off to celebrate my birthday, you'll be reading a couple a guest posts today! This first article is by Donna Cutting of The Celebrity Experience. I've blogged about Donna before and I'm grateful that she... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar27	No More Bullying Around! Maria Palma March 27, 2008 Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
Mar26	5 Characteristics of Spectacular Salespeople Maria Palma March 26, 2008 One of the marks of great salespeople is their ability to determine their clients’ needs and help those clients solve their problems. However, a spectacular salesperson is…Someone who is a good teacher…Someone who can make complex ideas easy to understand…Someone... Continue Reading Posted at 9:03 PM \| Permalink \| Comments
	A Lesson We Can Learn From March Madness Maria Palma March 26, 2008 Like many basketball fans across the country, I’ve been tuned into “March Madness” the past couple weeks - which is not very productive, but is boosting my morale... ;) This is the month of the big college basketball tournaments and... Continue Reading Posted at 12:13 PM \| Permalink \| Comments
	Netflix, It's the Thought That Counts Maria Palma March 26, 2008 We've all become used to this high-tech driven world where everything (well almost everything) can be found instantly and things run smoothly...or not. Netflix had their own little experience of things not running smoothly this past Monday when a glitch... Continue Reading Posted at 9:06 AM \| Permalink \| Comments
Mar25	Starting a Business: This I Have Learned Maria Palma March 25, 2008 When I first started researching what type of business to start, my first thought was, "What kind of business will make me the most money?" I'm sure many of you probably were thinking the same thing. However, experience is teaching... Continue Reading Posted at 11:28 AM \| Permalink \| Comments
Mar22	The Little Perks of Eating at Wienerschnitzel Maria Palma March 22, 2008 I don’t eat out a whole lot, but when I do I like to indulge in some chili cheese fries and a beef hot dog from Wienerschnitzel. Yum! Wienerschnitzel is quite different from any fast food joints I’ve ever visited. ... Continue Reading Posted at 5:02 PM \| Permalink \| Comments
Mar19	How and When Should Starbucks Join the Conversation? Maria Palma March 19, 2008 The Starbucks conversation has been a great case study for us customer service and marketing bloggers and I just realized that I haven't updated The Starbucks Project post with links. However, if you'll visit Valeria Maltoni's post, Customer Service is... Continue Reading Posted at 6:30 AM \| Permalink \| Comments
Mar17	Customer Service Carnivale: The Managing Your Business Edition Maria Palma March 17, 2008 In order to have a business that runs smoothly, you have to make sure that all the parts of the whole are in order. Employees need to be trained well, customers behaviors need to be analyzed so that you know... Continue Reading Posted at 6:01 PM \| Permalink \| Comments
Mar16	A Tale of AT&T Diss-service Maria Palma March 16, 2008 "There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home. "What do you mean?"... Continue Reading Posted at 4:36 PM \| Permalink \| Comments
Mar13	Free Customer Service Web Seminar Maria Palma March 13, 2008 CRM Magazine is sponsoring a web event titled, Uncovering the Secrets to Great Customer Service: How Do the Best Companies Achieve Award-Winning Status? When: WEDNESDAY, MARCH 19TH, 2008 • 11:00am PT / 2:00pm ET What you'll learn:Best practices for designing... Continue Reading Posted at 3:40 PM \| Permalink \| Comments
	Customer Service Carnivale Submissions and Guest Bloggers Wanted! Maria Palma March 13, 2008 The Customer Service Carnivale is upon us once again! With all this nice spring time energy in the air, I know many of you have inspiring customer service posts to share! The cut-off date to submit posts is this Saturday,... Continue Reading Posted at 12:45 PM \| Permalink \| Comments
Mar11	What's Your Vision? Maria Palma March 11, 2008 Spring is my favorite time of the year! Not only does my birthday fall on this month, but I love all the colorful flowers and blossoms. The flowers stand so tall...soaking in the sunshine and warm weather. They make the... Continue Reading Posted at 1:17 PM \| Permalink \| Comments
Mar10	Is Cost and Time Getting In the Way? Maria Palma March 10, 2008 What do you know about your customers? How are you gathering that information? Customer World has an interesting post with some statistics from a recent survey conducted by CMO Council. Here are a couple worth noting: 49.1 percent of respondents... Continue Reading Posted at 1:05 PM \| Permalink \| Comments
Mar 7	"Engage or Die" Maria Palma March 7, 2008 That's a line from Brian Solis' new ebook titled Customer Service: The Art of Listening and Engagement Through Social Media. If you're wondering what all this buzz is surrounding "social media" and you're thinking about what your company can do... Continue Reading Posted at 1:21 PM \| Permalink \| Comments
Mar 6	The Forbes Billionaire List, Success, and Giving Back Maria Palma March 6, 2008 Have you ever thought about what it would be like to be a billionaire? I have - plenty of times. Just like many people, I'm fascinated with the accumulation and distribution of gargantuan wealth. You may recall that I asked... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
Mar 5	The Starbucks Meeting and A New Rival Maria Palma March 5, 2008 If you've been following this blog for awhile, you know that many business bloggers have been tracking and re-experiencing Starbucks customer service. Jeff Toister and Bill Gammell shared their thoughts about whether or not this publicity "stunt" was really called... Continue Reading Posted at 11:33 AM \| Permalink \| Comments
Mar 4	Tips and Statistics to Improve Your Online Customer Service Maria Palma March 4, 2008 Just because you have an online business doesn't mean you can hide behind your computer and not deal with customers! This was my first thought after reading Tom Vander Well's post, Internet Businesses Need Customer Service Too! Tom offers some... Continue Reading Posted at 3:44 PM \| Permalink \| Comments
Mar 3	Customer Service Carnivale: Another Great Tips Edition Maria Palma March 3, 2008 This edition contains some very good advice and tips - as always! Sit back, relax, and soak up some knowledge and goodness... Rich Vosler offers us some lessons in overcoming obstacles for network marketing. These lessons apply to anyone... Continue Reading Posted at 12:27 PM \| Permalink \| Comments

Devoted to customer service and the principles of exceptional customer services

Advertise

Related Resources

recent comments

sponsored ads

topics

subscribe

Current News

resources

Support This Blog

archives

blogroll

business social media

Know More Media - Customer Service / Services

know more media network

we support unitus

PRWeb

Influencer

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb