Devoted to customer service and the principles of exceptional customer services

In a previous post I talked about how to recession proof your business.  Perhaps I gave the impression that this is the only thing you must do, as Joe Pine pointed out.  I know I wear magnifying glasses when it comes to business - my focus is on customer service and sometimes nothing else matters! 

But then, what else could you do to make sure your business does well during bumps in the road?  I'd love to hear your suggestions...I've completely drawn a blank.  Fire customers? That can sometimes backfire as Sprint learned not too long ago.  How about cut down on expenses?  Possibly, but that can lead to a scarcity mindset.

In the meantime, check out Dale Wolf's thoughts on the role of customer experience in a down market.