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Feb 6
Economics: Who Isn't Frightened?
My post on Jeremy Shoemaker's comments has created quite a bit of dialogue and debate - which is great.  As Shaun Sayers says, "The arguments are actually worth thinking about as the worst thing we can ever do is stop challenging the status quo."

I understand that Shoemaker was taking a viewpoint based on economics.  I'll admit that economics was not my best subject in college.  I think I skated by withEconomics-Quote.png a C-.  The only concept I understood was supply vs demand and everything else went through one ear and out the other.  I was more interested in "people" subjects like psychology and sociology...why people do the things they do.

However, I do know that the U.S. economy is walking on a thin line right now.  Retailers are frightened.  Want to know who isn't frightened?  People who give great customer serviceMike Sigers knows what I'm talking about.

3 Comments/Trackbacks




Maria,

Excellent! Creating great customer experiences is a great buffer against economic downturns.

» How to Recession Proof Your Business from CustomersAreAlways
Last week I briefly talked about economics and the current state of the retail industry.  I also said that retailers who give great customer service shouldn't be frightened if we go into a recession.  The U.S. economy is a huge... [Read More]

» Customer Service: Changing the Status Quo from CustomersAreAlways
If there ever was a more important time in business, it is right now.  People are trying to figure out what the magic forumla is to increasing sales and meeting quarterly goals.  They're caught in a rut and using the... [Read More]

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