The Customer Service Carnivale is here once again and I'm excited about all the quality submissions I received! You'll find a tremendous amount of inspiration that will help you find that inner passion for helping people...Let's get this party started!
Inspiration
Have you ever wondered what makes Zappos great at customer service? Check out this interview with Tony Hsieh of Zappos at Service Untitled
One of my favorite submissions comes from Rob Moshe. He shares Live Your Best Life by Serving Others. I really like the idea that "a servant leader does not walk ahead expecting others to follow. He supports, coaches, and helps others so they too reach their highest potential."
If one of your business goals is to improve customer service, then you'll want to try out this technique shared in What I Learnt From One of the UK's Best Selling Business Authors. I love this idea!
Customer Service Tips
This post at FruitFulTime reminds us that how you make people feel is very important in relationships. Are you being sincere in your communication?
Mohamed Bhimji tells us that simply providing customer service is not the same as the Value of Good Customer Service. I agree! Mohamed also provides some excellent resources...
Remember that Branding Isn't Just For the Big Boys. How you present yourself to potential customers is part of the overall experience.
I've explained before that internal customer service is just as important as external customer service. That said, Service Untitled shares some ideas on how to solve the knowledge share problem.
There's a great deal of discussion on building customer loyalty, but what about Customer Loyal Companies? Bhupendra Khanal shares some tips on how companies can be loyal to their customers.
GP shares The 10 Commandments of Horse Management. There are similarities in taking care of horses and taking care of customers. How can you apply the 10 commandments of equine management to your business?
If your customers think you're Nickel and Diming them, maybe its time to re-evaluate how you're doing business.
Customer Service Stories
Sam Carrara shares a customer service experience at Wendy's that makes you wonder if fast food companies have created robots, not people who really care.
Sue Kleiner shares a good customer service experience with a software company. That's the way it should be done!
Raymond wants to know...Will Verizon Wireless Please Stop Harassing Me to Renew My Cell Phone Contract? Some good tips are offered to maximize the benefits of extending a contract with a wireless carrier.
One day Charlie Green decided that he'd had enough of spam and he looked up the customer service number of the company spamming him. The transcript of that call is quite something, and a lesson for those of us unfortunate enough to have to defend such practices. Check out Conversations With a Spambot
Other
Do you know The Biggest Scam Your Bank Gets Away With Everyday? I've already come to the conclusion that banks never have their customers' best interests at heart. What do you think?
Raymond talks about The Tipping Guilt Trip. It's crazy that people in the U.S. are obligated to leave generous tips for shoddy service!
Jim Logan says, "It's hard to disagree customer loyalty isn't a strategic success factor for most businesses. So, what makes a customer loyal?" Find out by reading the importance of customer loyalty and its three element foundation. Jim also shares some thoughts on how to fix a cash flow problem. I say that if you have a cash flow problem, you should refocus on the customer!
Good communication skills is necessary when dealing with people. However, sometimes mediation can be very useful. This is a great post for managers to read - especially when they have to deal with employees who disagree!
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
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