Devoted to customer service and the principles of exceptional customer services

I apologize for the late post for this edition of the Customer Service Carnivale!  It took awhile to get through all the readings, plus it's been an unusually busy few days...There are so many great articles, advice, and tips in this edition!  It's all good!

As a business leader, are you thinking strategically about your business and how to deal with customers?  Chris Stowell of Leadership in Action has some criteria to look at. 

When it comes to selling products or services to customers, do you know how to upsell and cross-sell?  Are you doing it in a way that doesn't appear pushy? 

Charles H. Green explains how the zombie of trust can come back to haunt you if it's betrayed.  Can your customers trust you?

What's a good way to keep in contact with customers?  SendOutCards Australia has a service to help you out.

If you have an online business, Gley Yahya has some tips to help you increase profit without having to increase traffic.  Very good advice!

Tim Gary of Internet Success Bites asks:  Are Your Customers Just Fresh Meat?  I hope not!

Laurie Brown tells us why great customer phone skills haven't changed in 40 years.  Laurie also shares some tips on how to create a really easy phone system. 

Are you taking the long view with your business or are you doing things for your own convenience?  Andrew Erikson tells us why the long view must prevail.

GP's mantra and Ten Commandments of customer service is definitely a must-read if you want to succeed in the hospitality industry - or any industry for that matter!

Service Untitled shares a DreamHost experience (yes, a fiasco!) that any web hosting company or online business can learn from.

How do you know if an associate can't, won't, or doesn't know how to do something?  Connie Smith of Envision has some good advice.

Katie Greer says, If you advertise on your car, be careful what you're advertising.  Remember, customers are always watching!

Are you selling what people want and not just what you like?  Here are 4 issues to think about when selling products online.

 

Part of having a business with great customer service is having a solid team in place.  Edith Yeung gives us Six Steps to Building a Solid Team.

True customer service is knowing how to right a wrong.  Do you give a rip?

Kelly Erickson offers a customer experience tip of the week, shares a UPS experience that I'm sure many of us can relate to (Hello, UPS! Are you paying attention?), and tells us one way to lose business.

Why should you attempt an email marketing campaign?  There's only one reason you should do it and it's explained in this post over at Website Werx.

There's been much talk about Starbucks' refocus on customer service.  Howard Schultz is on the hot seat!

The following submissions aren't necessarily "customer service" focused articles, but have some excellent business lessons to learn...

Discover a wealth of business advice and tips from the Great Successful People extracts.  Get ideas on being a new manager, building relationships, how to have a successful career, how to manage your boss, public speaking, job hunting, leaving college. All profits are going to the Breast Cancer Care Charity!

Here are 17 Ways to Stop Being a Perfectionist and Get More Done!  Take the focus off of you and just pay more attention to the customer ;)

That concludes this edition! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.