Devoted to customer service and the principles of exceptional customer services

Hi Maria,

When trying to figure out the right way to approach Web 2.0 and social networking, I always try to draw on my experiences with offline networking organizations, like chambers of commerce, industry trade groups, user groups and lead sharing organizations.

The Quantity vs. Quality debate has been going on for decades... long before Web 2.0 and even Web 0.0!

Think about the over-zealous sales person trying to collect dozens of business cards in a 1/2 hour business-after-hours mixer, as opposed to the more long-term-thinking person who makes 3-4 very high quality contacts during the same time period.

Thanks for the great post and for reminding people that customer relationships don't grow on trees.

Joshua Feinberg