Devoted to customer service and the principles of exceptional customer services

Maria,

I think it's great that your father "... runs for the hills when a salesperson walks up," yet he ended up buying "... at Circuit City because someone actually took the time to help us and answer all of our questions!"

I've come to realize that the fact that I will be left alone at Best Buy is about my favorite thing about them. Not that it makes me buy there, but that it keeps me from feeling guilty when I do my preliminary research there (touch and feel) and walk out, and then get it cheaper at amazon or Target. It really is a sad commentary on the state of their customer service. A lot of people like that there isn't any.

Regards,

Kelly

Hi Kelly -

I should have clarified that the salesperson answered all of my questions! I was the one who urged my dad to buy from Circuit City...

If a salesperson can catch up with my father, he'll usually open up ;)

I found it interesting to note the high number of comments posted to the article on the $54 lawsuit. It inspired me to scan through 20% of the 3,319 that were posted three days after the article was printed. I categorized them and posted a two part article at www.carolyncholland.wordpress.com filed in the commentary category. Some of the posts had interesting ways to protect your data, which is written up at www.beanerywriters.wordpress.com in the category B/W WR CAROLYN. Best Buy is certainly not living up to its reputation, according to the massive number of comments!

Ah, I see what you mean. Still, if Pop was completely sold while at BB, you wouldn't have gone on to CC. Even if you found yourself having to ask the questions, they must have been there, or else why ask you to come along in the first place? Looks like he was hoping you'd answer them, or ask them if you didn't have the answers. And it's darn hard to get answers at BB.

Regards,

Kelly