Devoted to customer service and the principles of exceptional customer services

As a woman who invests a great deal of time and money in the billion dollar beauty industry, I felt compelled to share this great post by Pamela Hill.  A beauty shop that offers phenomenal service is guaranteed to have repeat customers and get many referrals. 

My best friend always tells me about her beauty shop experiences - who gives great haircuts, where to go for eyebrow waxing, how much a massage is at such-and-such salon, etc.  Just about every woman has this kind of friend in their life. There are also tons of beauty bloggers now sharing their experiences.  If beauty service providers can understand this and apply the fundamentals of customer service into their marketing strategy, they will never have to worry about bringing in new business.

Resources of interest: A Guide for Customer Service in the Beauty Industry