CustomersAreAlways: February 2008 Archives

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Feb29	One Skill You Need to Succeed With Customers Maria Palma February 29, 2008 Know More: Communication, Customer Service Tips memory skills Have you ever introduced yourself to a customer and not even ten seconds later you forget the customer's name? Well, Larry Bailan, author of Mommy, Where Do Customers Come From? talks to sales and memory expert, Ron White, about the skills you need to succeed with customers and why they're so important. Listen to the podcast. Here are some articles with tips on how to remember customers' names: The Power of a Name My favorite QA blogger, Tom Vander Well, also offers tips on remembering names Also, here are some tips and techniques for memory enhancement in general... Photo Credit: Melissa Wiese Posted at 2:40 PM \| Permalink \| Comments
Feb29	The Padlock of Success: Friday Inspiration From James Arthur Ray Maria Palma February 29, 2008 For a little inspiration/motivation on this beautiful Friday, I thought I'd share some thoughts from a recent blog post from James Arthur Ray: "So find your purpose and your passion, and follow it with excellence. Do for the sake of... Continue Reading Posted at 11:44 AM \| Permalink \| Comments
	The Starbucks Event of the Year Maria Palma February 29, 2008 Well, I couldn't end this week without talking a little bit about Starbucks (SBUX) and their little 3 hour "pow wow" the other day. It's nice to see that they've taken the first step to improve the quality of services... Continue Reading Posted at 1:08 AM \| Permalink \| Comments
Feb28	Is eBay Really Looking Out For Its Customers? Maria Palma February 28, 2008 There are changes going on over at eBay which has left some sellers in an uproar. A new fee and feedback structure is supposed to favor sellers. In some ways I understand the decisions that eBay has made. I used... Continue Reading Posted at 11:52 AM \| Permalink \| Comments
Feb27	How to Keep Customer Information Private Maria Palma February 27, 2008 It seems like identity theft is on the minds of many people these days - especially when they're shopping online. In fact, identity theft is the top category for consumer complaints according to the FTC (Federal Trade Commission). So, how... Continue Reading Posted at 10:40 PM \| Permalink \| Comments
	Customer Relationships: Quantity vs Quality Maria Palma February 27, 2008 This concept is the same for customers. Are you scrambling to get as many people as you can into your store or are you spending quality time with the customers you already have? Continue Reading Posted at 11:47 AM \| Permalink \| Comments
Feb26	The Two Schools of Thought in Business Maria Palma February 26, 2008 There are two schools of thought in business: 1. The "What's In It For Me" (MIIFM) Mindset 2. The "Survival of the Fittest" Mindset Salespeople want to know that they're going to make tons of money doing what they're doing... Continue Reading Posted at 11:33 PM \| Permalink \| Comments
	Quit Advertising, Start Connecting Maria Palma February 26, 2008 Photo by Shiny Things Remember when hanging out at MySpace was the "it" thing to do? It's a great way to connect with friends and family, but now many people have turned to Facebook for their social networking fix. Advertisers... Continue Reading Posted at 11:35 AM \| Permalink \| Comments
Feb25	Best Buy in the Dog House Again Maria Palma February 25, 2008 My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice. He wanted to check out Best Buy first and I told him about the $54 million... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
	Fire Customers? Cut Down on Expenses? Maria Palma February 25, 2008 In a previous post I talked about how to recession proof your business. Perhaps I gave the impression that this is the only thing you must do, as Joe Pine pointed out. I know I wear magnifying glasses when it... Continue Reading Posted at 10:16 AM \| Permalink \| Comments
Feb20	Customer Service: Changing the Status Quo Maria Palma February 20, 2008 If there ever was a more important time in business, it is right now. People are trying to figure out what the magic forumla is to increasing sales and meeting quarterly goals. They're caught in a rut and using the... Continue Reading Posted at 2:40 PM \| Permalink \| Comments
Feb18	Customer Service Carnivale: The Inspiration Edition Maria Palma February 18, 2008 The Customer Service Carnivale is here once again and I'm excited about all the quality submissions I received! You'll find a tremendous amount of inspiration that will help you find that inner passion for helping people...Let's get this party... Continue Reading Posted at 3:00 PM \| Permalink \| Comments
Feb13	16 Things You May Not Know About Me Maria Palma February 13, 2008 One of the things I preach here at Customers Are Always is the importance of connecting with customers - not just on a business level, but on a personal level as well. As such, I'd like to share some personal... Continue Reading Posted at 7:47 AM \| Permalink \| Comments
Feb11	How to Recession Proof Your Business Maria Palma February 11, 2008 Last week I briefly talked about economics and the current state of the retail industry. I also said that retailers who give great customer service shouldn't be frightened if we go into a recession. The U.S. economy is a huge... Continue Reading Posted at 2:01 PM \| Permalink \| Comments
Feb 8	The Starbucks Project Maria Palma February 8, 2008 As some of you know, I used to be a Starbucks (SBUX) fanatic (please refer to all my past posts on Starbucks). I practically lived in Starbucks during all of 2006. The employees at the Starbucks down the street knew... Continue Reading Posted at 1:23 PM \| Permalink \| Comments
Feb 7	What Would You Do With a Billion Dollars? Maria Palma February 7, 2008 As I read David Krug's post about billionaire bloggers, I started thinking again about the reasons why I blog. As a person who would like to become a billionaire someday, I wonder if I would still be blogging about customer... Continue Reading Posted at 2:32 PM \| Permalink \| Comments
Feb 6	Economics: Who Isn't Frightened? Maria Palma February 6, 2008 My post on Jeremy Shoemaker's comments has created quite a bit of dialogue and debate - which is great. As Shaun Sayers says, "The arguments are actually worth thinking about as the worst thing we can ever do is stop... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
	Who Will Serve the People Better? Maria Palma February 6, 2008 The Super Tuesday Primaries took place yesterday and everyone's abuzz about the upcoming U.S. presidential election. My friend and I had a conversation about Obama and Clinton - wondering who will make the better leader. What I really want to know is: ... Continue Reading Posted at 12:07 PM \| Permalink \| Comments
Feb 5	Wisdom For Leaders in the Airline Industry Maria Palma February 5, 2008 As I get ready for a travel-filled year (first stop: Costa Rica!), I've been shopping around for airline tickets. Should I go with the best-priced airline or do I go with a carrier that provides excellent service...Wait! What airline provides... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
Feb 4	Customer Service Carnivale: The "It's All Good!" Edition Maria Palma February 4, 2008 I apologize for the late post for this edition of the Customer Service Carnivale! It took awhile to get through all the readings, plus it's been an unusually busy few days...There are so many great articles, advice, and tips... Continue Reading Posted at 10:55 PM \| Permalink \| Comments
	A Word of Advice For Beauty Service Providers Maria Palma February 4, 2008 As a woman who invests a great deal of time and money in the billion dollar beauty industry, I felt compelled to share this great post by Pamela Hill. A beauty shop that offers phenomenal service is guaranteed to have... Continue Reading Posted at 2:00 PM \| Permalink \| Comments
	"Customer Service is the New Marketing Summit" Kicks Off: Links and Resources Maria Palma February 4, 2008 The "Customer Service is the New Marketing" Summit is going on today in San Francisco. Unfortunately I wasn't able to make it due to prior engagements, but I'd like to share some links to keep you in the loop... Ryan... Continue Reading Posted at 12:02 PM \| Permalink \| Comments
Feb 1	A Bold Statement by Jeremy Schoemaker of ShoeMoney Maria Palma February 1, 2008 If you've been in the internet marketing industry for awhile, you've probably heard of Jeremy Schoemaker who blogs over at ShoeMoney. Here's a thought he shared in his post, Customer Support Does Not Matter in Online Commerce:"Providing great customer service... Continue Reading Posted at 10:35 AM \| Permalink \| Comments

« January 2008 | Main | March 2008 »

Feb29	One Skill You Need to Succeed With Customers Maria Palma February 29, 2008 Know More: Communication, Customer Service Tips memory skills Have you ever introduced yourself to a customer and not even ten seconds later you forget the customer's name? Well, Larry Bailan, author of Mommy, Where Do Customers Come From? talks to sales and memory expert, Ron White, about the skills you need to succeed with customers and why they're so important. Listen to the podcast. Here are some articles with tips on how to remember customers' names: The Power of a Name My favorite QA blogger, Tom Vander Well, also offers tips on remembering names Also, here are some tips and techniques for memory enhancement in general... Photo Credit: Melissa Wiese Posted at 2:40 PM \| Permalink \| Comments
Feb29	The Padlock of Success: Friday Inspiration From James Arthur Ray Maria Palma February 29, 2008 For a little inspiration/motivation on this beautiful Friday, I thought I'd share some thoughts from a recent blog post from James Arthur Ray: "So find your purpose and your passion, and follow it with excellence. Do for the sake of... Continue Reading Posted at 11:44 AM \| Permalink \| Comments
	The Starbucks Event of the Year Maria Palma February 29, 2008 Well, I couldn't end this week without talking a little bit about Starbucks (SBUX) and their little 3 hour "pow wow" the other day. It's nice to see that they've taken the first step to improve the quality of services... Continue Reading Posted at 1:08 AM \| Permalink \| Comments
Feb28	Is eBay Really Looking Out For Its Customers? Maria Palma February 28, 2008 There are changes going on over at eBay which has left some sellers in an uproar. A new fee and feedback structure is supposed to favor sellers. In some ways I understand the decisions that eBay has made. I used... Continue Reading Posted at 11:52 AM \| Permalink \| Comments
Feb27	How to Keep Customer Information Private Maria Palma February 27, 2008 It seems like identity theft is on the minds of many people these days - especially when they're shopping online. In fact, identity theft is the top category for consumer complaints according to the FTC (Federal Trade Commission). So, how... Continue Reading Posted at 10:40 PM \| Permalink \| Comments
	Customer Relationships: Quantity vs Quality Maria Palma February 27, 2008 This concept is the same for customers. Are you scrambling to get as many people as you can into your store or are you spending quality time with the customers you already have? Continue Reading Posted at 11:47 AM \| Permalink \| Comments
Feb26	The Two Schools of Thought in Business Maria Palma February 26, 2008 There are two schools of thought in business: 1. The "What's In It For Me" (MIIFM) Mindset 2. The "Survival of the Fittest" Mindset Salespeople want to know that they're going to make tons of money doing what they're doing... Continue Reading Posted at 11:33 PM \| Permalink \| Comments
	Quit Advertising, Start Connecting Maria Palma February 26, 2008 Photo by Shiny Things Remember when hanging out at MySpace was the "it" thing to do? It's a great way to connect with friends and family, but now many people have turned to Facebook for their social networking fix. Advertisers... Continue Reading Posted at 11:35 AM \| Permalink \| Comments
Feb25	Best Buy in the Dog House Again Maria Palma February 25, 2008 My father was on the hunt for a new desktop computer and I agreed to go along to offer my "informed" thoughts and advice. He wanted to check out Best Buy first and I told him about the $54 million... Continue Reading Posted at 1:04 PM \| Permalink \| Comments
	Fire Customers? Cut Down on Expenses? Maria Palma February 25, 2008 In a previous post I talked about how to recession proof your business. Perhaps I gave the impression that this is the only thing you must do, as Joe Pine pointed out. I know I wear magnifying glasses when it... Continue Reading Posted at 10:16 AM \| Permalink \| Comments
Feb20	Customer Service: Changing the Status Quo Maria Palma February 20, 2008 If there ever was a more important time in business, it is right now. People are trying to figure out what the magic forumla is to increasing sales and meeting quarterly goals. They're caught in a rut and using the... Continue Reading Posted at 2:40 PM \| Permalink \| Comments
Feb18	Customer Service Carnivale: The Inspiration Edition Maria Palma February 18, 2008 The Customer Service Carnivale is here once again and I'm excited about all the quality submissions I received! You'll find a tremendous amount of inspiration that will help you find that inner passion for helping people...Let's get this party... Continue Reading Posted at 3:00 PM \| Permalink \| Comments
Feb13	16 Things You May Not Know About Me Maria Palma February 13, 2008 One of the things I preach here at Customers Are Always is the importance of connecting with customers - not just on a business level, but on a personal level as well. As such, I'd like to share some personal... Continue Reading Posted at 7:47 AM \| Permalink \| Comments
Feb11	How to Recession Proof Your Business Maria Palma February 11, 2008 Last week I briefly talked about economics and the current state of the retail industry. I also said that retailers who give great customer service shouldn't be frightened if we go into a recession. The U.S. economy is a huge... Continue Reading Posted at 2:01 PM \| Permalink \| Comments
Feb 8	The Starbucks Project Maria Palma February 8, 2008 As some of you know, I used to be a Starbucks (SBUX) fanatic (please refer to all my past posts on Starbucks). I practically lived in Starbucks during all of 2006. The employees at the Starbucks down the street knew... Continue Reading Posted at 1:23 PM \| Permalink \| Comments
Feb 7	What Would You Do With a Billion Dollars? Maria Palma February 7, 2008 As I read David Krug's post about billionaire bloggers, I started thinking again about the reasons why I blog. As a person who would like to become a billionaire someday, I wonder if I would still be blogging about customer... Continue Reading Posted at 2:32 PM \| Permalink \| Comments
Feb 6	Economics: Who Isn't Frightened? Maria Palma February 6, 2008 My post on Jeremy Shoemaker's comments has created quite a bit of dialogue and debate - which is great. As Shaun Sayers says, "The arguments are actually worth thinking about as the worst thing we can ever do is stop... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
	Who Will Serve the People Better? Maria Palma February 6, 2008 The Super Tuesday Primaries took place yesterday and everyone's abuzz about the upcoming U.S. presidential election. My friend and I had a conversation about Obama and Clinton - wondering who will make the better leader. What I really want to know is: ... Continue Reading Posted at 12:07 PM \| Permalink \| Comments
Feb 5	Wisdom For Leaders in the Airline Industry Maria Palma February 5, 2008 As I get ready for a travel-filled year (first stop: Costa Rica!), I've been shopping around for airline tickets. Should I go with the best-priced airline or do I go with a carrier that provides excellent service...Wait! What airline provides... Continue Reading Posted at 3:16 PM \| Permalink \| Comments
Feb 4	Customer Service Carnivale: The "It's All Good!" Edition Maria Palma February 4, 2008 I apologize for the late post for this edition of the Customer Service Carnivale! It took awhile to get through all the readings, plus it's been an unusually busy few days...There are so many great articles, advice, and tips... Continue Reading Posted at 10:55 PM \| Permalink \| Comments
	A Word of Advice For Beauty Service Providers Maria Palma February 4, 2008 As a woman who invests a great deal of time and money in the billion dollar beauty industry, I felt compelled to share this great post by Pamela Hill. A beauty shop that offers phenomenal service is guaranteed to have... Continue Reading Posted at 2:00 PM \| Permalink \| Comments
	"Customer Service is the New Marketing Summit" Kicks Off: Links and Resources Maria Palma February 4, 2008 The "Customer Service is the New Marketing" Summit is going on today in San Francisco. Unfortunately I wasn't able to make it due to prior engagements, but I'd like to share some links to keep you in the loop... Ryan... Continue Reading Posted at 12:02 PM \| Permalink \| Comments
Feb 1	A Bold Statement by Jeremy Schoemaker of ShoeMoney Maria Palma February 1, 2008 If you've been in the internet marketing industry for awhile, you've probably heard of Jeremy Schoemaker who blogs over at ShoeMoney. Here's a thought he shared in his post, Customer Support Does Not Matter in Online Commerce:"Providing great customer service... Continue Reading Posted at 10:35 AM \| Permalink \| Comments

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