Devoted to customer service and the principles of exceptional customer services

If you're looking for a juicy book to read on customer service, you might want to check out Donna Cutting's new book, The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service.  I haven't read the book yet, but will be soon!  Stay tuned for a review in the few weeks!  FYI:  The book has already received 5-star reviews over at Amazon.com.

Here's a little excerpt from the book cover:

"For business owners, entrepreneurs, or anyone who works in a service industry, The Celebrity Experience shows how to turn customers into lifelong, adoring clients by delivering consistent red-carpet customer service. Based on hundreds of interviews with professionals who exclusively serve celebrity clients, author Donna Cutting shows you how to make every customer feel like a superstar."

Donna also writes over at her Gal Morale blog which is dedicated to providing information and tips on boosting employee morale and helping businesses with employee turnover.  She's made some great contributions to this blog, especially on this post:  5 Ways to Boost Employee Morale.  (Read her suggestions in the comments area)

Visit Donna's website at: www.donnacutting.com