At the beginning of every year many of us go into reflection mode and think about what happened the past year - the goals we achieved, the places we've been, how business improved...or not.
During this time of reflection, did you think about whether or not your service was compelling? Did you
wow your customers last year? Chris Garrett wrote a great post about
becoming compelling that will help to get you thinking on the right track.

When you provide compelling service, it makes people want to talk about your business. They feel
the need to tell others how great they were treated. We've seen evidence of this from bloggers who write about companies like Southwest or Zappos who provide compelling customer service. Good stories spread like wildfire and can be more effective at bringing in new business than any multi-million dollar marketing campaign.
Here's another great article to read:
5 Reasons Why People Love Your Business posted at
Monk at Work...
Thanks, Maria! I agree; the way we treat the people we come in contact with —especially those who "patronize" our business—pays huge dividends... positively, or negatively.
I vote for positively! ;-)
Posted by: Adam Kayce : Monk at Work | January 3, 2008 5:15 AM | Permalink to Comment