Devoted to customer service and the principles of exceptional customer services

At the beginning of every year many of us go into reflection mode and think about what happened the past year - the goals we achieved, the places we've been, how business improved...or not. 

During this time of reflection, did you think about whether or not your service was compelling?  Did you wow your customers last year?  Chris Garrett wrote a great post about becoming compelling that will help to get you thinking on the right track. 

When you provide compelling service, it makes people want to talk about your business.  They feel the need to tell others how great they were treated.  We've seen evidence of this from bloggers who write about companies like Southwest or Zappos who provide compelling customer service.  Good stories spread like wildfire and can be more effective at bringing in new business than any multi-million dollar marketing campaign. 

Here's another great article to read:  5 Reasons Why People Love Your Business posted at Monk at Work...