Devoted to customer service and the principles of exceptional customer services

Welcome to the Customer Service Carnivale!  I didn't realize until late last week that today is Martin Luther King's birthday - a holiday here in the U.S - otherwise I would have postponed this edition.  However, that means more time to sit back, relax, and enjoy all the good posts for this carnivale!  So, without further ado....

Service Untitled has a great review of the book, "Punching In" by Alex Frankel.  Want to know what it feels like to work on the front lines of high-profile companies?  This is the book to read!

Praveen Puri tells us that there is a big business opportunity for those people who understand what business is really about.

I've heard many good customer service stories about Amazon.com, but John Hunter tells us in his post, "I like using Amazon, most of the time. But their decision to erect barriers for communication I find extremely annoying."

Part of great customer service is about communicating with people.  Have you ever wanted to tell a customer, "You Just Don't Get It!"?

When it comes to starting a business, you have to understand the fundamentals.  GP says, "Both your business and your customers will win if you follow a roadmap and have a direction."

There are many business people who haven't given much thought to customer service.  Have you developed a winning customer service plan yet?

In a post titled, Resolve to Be a Better Call Center Manager, Connie Smith shares with us a list of the different types of call center agents and why keeping your employees happy will help reduce costs. 

Well, folks, that's it for this edition of the carnivale!  Thanks to those of you who contributed and thank you for reading!!  If you enjoyed the carnivale, remember to Stumble or Digg it! 

Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.