Devoted to customer service and the principles of exceptional customer services

Thanks for joining us here for the Customer Service Carnivale - the first edition for 2008!  What better way to start off your Monday with some good customer service readings...

Charles H. Green presents Customer Loyalty Meets Rate Tarts posted at Trust Matters.  Customer loyalty is a thing of the past when you treat your customers the way credit card firms do. In that case, why not be a "rate tart"?

Edith Yeung asks readers, "Are you listening to your customers? Do you really know what they want? Is it time to bring the love back?" in her post, Bring the Love Back.

Why aren't the customers compensated for the airline's misguided profit? What exactly do the airlines do with all that money? These are some of the questions asked by Susan in her post, Where Does All The Lost Luggage Go? posted at The Innovative Traveler.

If you have to deal with bad coworkers or unpleasant customers on a daily basis, I highly recommend reading The Fault, Dear Brutus, is in Ourselves posted at Reflections of a BizDrivenLife

I always talk about how success in business depends on how you treat your customers.  However, Joe Capista delves a little deeper in his post, Can You Really Achieve Total Success? posted at The Success Triangle

Never, ever forget that many of your customers are still newbies.  Read these tips and make sure to watch the hilarious video in Mark Riffey's article, Is your staff impatient with newbies? posted at Business is Personal.

When dealing with customers nowadays you have to prove that you are trustworthy.  Charles H. Green shares some Learnings from the Used Car Salesman on this topic of trust.

Need a refresher on the fundamentals of customer service?  Read 7 Keys To Customer Service Excellence posted at The Lives and Times... of Anthony McCune

Your return policy can make or break your business.  Make sure to read these tips that Michelle Cramer shares in Easy Return Policy Means Return Customers posted at GreatFX Business Cards

And speaking of returns, here's a FYE Customer Service experience that sadly is typical in many retail settings.  Don't lose a customer over a measly $7!

When giving written instructions to your customers, make sure they're very clear as Rebecca Dean points out in How To Use A Toilet!

Thinking of throwing a party for your customers?  Then The 10 Commandments of Party Giving is a must-read.  Having a party is just like serving your customers - it's all in the details!

The purpose of customer service is to serve the customer. Consequently this should start in the sales situation, but must never stop in the customer relationship. Effective communication is needed in every situation with the client. Avoid the pitfalls of the chain of communication by reading Set Customers Expectations Properly posted at E-Biz Booster Blog.

Lazy employees can add much strain to the workload, thus affecting your energy levels and the quality of service you provide to customers.  Here are 20 Fail-Proof Ways to Expose Lazy Employees posted at Bootstrapper.

Thanks for reading!  Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.