Devoted to customer service and the principles of exceptional customer services

I enjoy places that take me to another world, too, Maria!

Hi Robyn,
It's even better when the service is good too! Thanks for dropping by ;)

Maria,

Thanks for the shout-out above. Restaurants are one of my special obsessions. The opportunities for Maximum Customer Experience are so easy for any business owner (or customer!) to relate to.

Sometimes thinking about the impact of Experience Design at a restaurant that you view as your secret source can lead to the aha! moment... "Aha! I can do this for my customers, too, even if my business is an auto body shop, a dentist's office, or a liquor store."

Sounds like Masala really envelopes you in atmosphere. I hope the service was as welcoming as the interiors!

Regards,

Kelly