If you're looking for an entertaining overview of the "ABC's" of customer service, you might want to check out this article by Silvana Clark. Here's what she suggests for the letter "J":
Juggle: Expecting extra long lines? Hire a professional juggler to teach juggling skills to customers if they have to wait in line at your business.
Ok, so maybe you don't have the budget the hire a professional juggler, but I think it's important to keep customers entertained somehow while they're waiting in line. Many banks have TVs set up, which I think is ok as long as they're showing an educational show (No news, please!)
Do you have an idea on how to pass the time for customers waiting in long lines?
Photo Credit: David Morris
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