Devoted to customer service and the principles of exceptional customer services

Recently I wrote about how Macy's was a big disappointment for me this year - which was met with dismay from a "customer" who left a comment saying that I should "just get it over with already. what are you crying for?"  This person proceeded to post a snippet of the history of Marshall Fields to illustrate that the company was "dead" to begin with. 

It still doesn't change the fact that people are upset with Macy's and its customer service. 

Perhaps I will just get over it.  After all, it's not like I own any stock in the company.  Perhaps this will be one of those cases where they just have to learn the hard way.  Don't say I didn't try to help ;)

Now don't get me wrong.  I understand that there are many Macy's employees out there that provide excellent customer service and I've read a few stories about them.  I've never been helped by those people, unfortunately.