Have you ever had a conversation with a prospective client or customer that seemed to be going nowhere? How do you get past all that "small talk"?
Steve Coscia shares a tip on how to build rapport with customers in this short, audio message. The lesson to be learned is that in order to take the relationship to another level, you should get personal and find out what inspires or drives that customer. What do they value? Show them how much you care for them as a person and they'll show you how much they care by giving you their business...
Related Post:
Build Rapport With Your Customers Through a Company Blog
And often all you have to do is ask. Most people like talking about themselves and sharing personal feelings if they are just asked politely.
Posted by: Easton Ellsworth | December 7, 2007 2:52 PM | Permalink to Comment