Devoted to customer service and the principles of exceptional customer services

Nice resources on your site. Thank you. I'm also a San Diego native, and just entering the world of blogging, specifically about customer service. I have a marketing background, and I'm always amazed at the lackluster service at many major companies. You can check out my insights on service at www.customerservicesizzle.com.

Macy's

More than a huge disappointment. Whatever happened to integrity, customer service and honoring the sales price?
I went to make a major purchase and noticed it was not on sale. The sales associate told me he could give me a discounted price. When I returned home, I looked up the product on my computer and noticed it was on sale! It was almost 1,000.00 less than the price which was so graciously offered to me.
In addition, I have been contacting customer service since the 5th of January and have had not one reply.
I will not make any comments on how filthy this department was.
Currently, I am trying to contact headquarters with no success. When a price is posted as the sale price, Macy's has the legal obligation to sell that product to the customer for the mentioned price.
So much for service!