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Dec 9
100 Customer Service Tools and Resources

We can thank Web 2.0 for all the different tools, hacks, widgets, blogs, and what-have-you that makes organizing our business so much easier.  The only downside to that is that we now have so many of tools to choose from!  Where to start?!?

For instance, take this list of 100 customer service hacks and resources that InsideCRM posted (via Customer Experience Crossroads).  Absolutely mind-boggling, but much needed! 

The resources I've used include:

hammer%20nail.jpg #9 -  Send out handwritten notes whenever you can: This I highly recommend!
#49 - CafePress.com - I have my own gift shop and give some of these items to customers and/or blog readers
#68 - LinkedIn - I connect with many blog readers here
#79 - Ryze - It's been awhile since I've hung out at Ryze and I definitely need to update that profile!  However, I've met so many phenomenal people through this business networking site

Have a resource to share?

Photo Credit:  Clarita


3 Comments/Trackbacks




thanks for the tip about Ryze! Another cool networking application.

Hi Susan!

Ryze is actually a great place to meet other like-minded individuals. That's one of the first places I started hanging out when I started my business. You can learn alot from participating in groups...

Hi, Maria!

I've used the following:
Google Talk - I use this when chatting with my boss, and other team members.
Send out handwritten notes whenever you can - Yes, I do, too.
Zoho (Meeting) - My writers' team uses Zoho Sheet for the reports.
I've recommended MOO to my officemates, and two of them have ordered prints.
Goplan - I use this for my web develppers team.
LinkedIn - Admittedly, there is where serious business takes place.
I'm now pretty active with Facebook. It's a fun place to meet and interact with people, too. :)

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