Devoted to customer service and the principles of exceptional customer services

So glad you enjoyed our comedy video. I appear as the customer and wrote it with David from a very real analysis of of the inaccurately perceived value of retail items and services many stores have.

As well as and the stubborness of those in the retail business to respond to customer needs by thinking short term gain rather that completely satisfying the customer for life.

It is important I think, to remember that often times the store proprietor to willingly lends advice or referrals to other services the customer needs without a direct profit leads to long term customer loyalty

I would go back again to a store that pointed me in the right direction instead of selling me something I didnt need.

Hope you all have a giggle at a frustration we have all had.

Tom Konkle
of daveandtom.com

So glad you enjoyed our comedy video. I appear as the customer and wrote it with David from a very real analysis of of the inaccurately perceived value of retail items and services many stores have.

As well as and the stubborness of those in the retail business to respond to customer needs by thinking short term gain rather that completely satisfying the customer for life.

It is important I think, to remember that often times the store proprietor to willingly lends advice or referrals to other services the customer needs without a direct profit leads to long term customer loyalty

I would go back again to a store that pointed me in the right direction instead of selling me something I didnt need.

Hope you all have a giggle at a frustration we have all had.

Tom Konkle
of daveandtom.com