
It's About the
David Daniels says that companies who don't know their customers focus the conversation on the features of the product.
What kind of conversations are you having with your customers today? Or are you still stuck behind the counter?
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Nov27
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Here's a great quote from Mike Sansone that I want to share:
Want to Deliver, It's About the Conversations You Want to Have." David Daniels says that companies who don't know their customers focus the conversation on the features of the product. What kind of conversations are you having with your customers today? Or are you still stuck behind the counter? |
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« Why I Like the American Express "My Wishlist" | Main | Before Customer Service Can Change, the Culture Must Change »
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