Welcome to the Good Tips Edition of the customer service carnivale! It's going to a great day of learning how to establish lasting personal connections with people...
Did you know that negotiationg is a skill that customer service reps should have? Find out why by reading Customer Service Reps Need Negotiation Training posted at Learn Good Customer Service.
There are many benefits to Developing Reciprocal Business Relationships. Although it's important to have good relationships with customers, it's just as important to have good business-to-business relationships as well!
Customer Service Tips
Just answer the phone is a reminder that if you're not there to help a customer who needs help now, your competitor might just end up getting the sale.
While you're answering the phones, it's also good to make note of why customers are calling. Service Untitled has some good tips on how you get this information.
What do angry customers really want? Read How to deal with angry clients posted at Emmanuel Oluwatosin: Inspiring Excellence, Realising Ambitions.
GP presents Living the Country Life posted at Innside Montana-Your Home at the Range. After reading this I realized that life as a cowboy is no different than life as a customer service rep! I like the advice given at the end of this post.
Discover whether or not click-to-call technology can be beneficial to your online business strategy. Check out Proving ROI with Click to Call posted at Multichannel Musings.
This article, Listen with Your Heart posted will definitely have you thinking about just how good or bad of a listener you really are!
However, pure listening will set you apart from other people in business. Find out how important it is by reading: The Point of Listening Is Not What You Hear, but the Hearing Itself posted at Trust Matters.
What is the key to long-term success in business? My long-time readers know, but by chance you don't know, read Discover The Benefit Of Customer Service posted at E-Biz Booster Blog.
Thanks to all of you who submitted and article and thanks to all of you for reading!
Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
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Hi, it's a nice selection. Also thanks for including us. Tips for better customer service are indeed much needed in those days. Customer and business owner have indeed a different point of view. They should stop sitting on the other side of the fence. --Jennifer
Posted by: Jennifer M. | November 5, 2007 6:29 AM | Permalink to Comment