Devoted to customer service and the principles of exceptional customer services

Last month I wrote a post titled, Voyager Cell Phone vs iPhone in which I questioned the customer service of Verizon and AT&T.  Well, Susan Gunelius of Marketing Blurb tells us about the inconsistency of Verizon Wireless customer service. 

I think the current reality of all the cell phone providers is that they all give inconsistent customer service.  Even T-Mobile has had its share of bad customer service stories despite its #1 ranking with J.D. Powers & Associates.  This seems to be the case with any large corporation.  Could it be possible to build a cell phone company that provided great customer service 100% of the time?  Well, if you know me, you know what my answer is:  "Anything Is Possible!"