Devoted to customer service and the principles of exceptional customer services |
« Customer Service: It's About the Conversations | Main | Is Free Shipping Really Free Shipping? FlowerChat.com Bares the Truth About 1-800 Flowers »
|
Nov27
|
  Kim Shuford made a comment on Glenn's post saying that this change in culture should start at the top and make its way down the "chain of command". However, in order to change the culture, there must be a leader that knows change is needed. If you're a CEO or business owner and would like help in changing your company, here's a great article to read: The Formal Culture Change Process |
» A Lesson in Small Business Perks and Company Culture from Northstar Thinktank
I'll start with the moral of this story: Having great people in your company is essential. It set's the tone for a great company culture. Attracting a big pool to choose from is tricky. Try using creative perks...Professionals love creative [Read More]
» Verizon Isn't Doing Anything Wrong? from CustomersAreAlways
Came across this little news tidbit today that I know will spur some thoughts. MyFox Tampa Bay reports that Verizon employees in Tampa, Florida picketed before work this morning, but it's not about wages or benefits - it's about bad... [Read More]
TrackBack URL for this entry:
« Customer Service: It's About the Conversations | Main | Is Free Shipping Really Free Shipping? FlowerChat.com Bares the Truth About 1-800 Flowers »
Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!
BIZZlogos - Add your logo - free link to your site| View Network Map Network Feed List (OPML) Know More Media Network Feed |
CustomersAreAlways is a member of the Know More Media network of business related blogs.
Here are some current headlines from some of our business publications:
ProductivityGoal | CallCenterScript |
AdHurl | TheBizofKnowledge |
LandingTheDeal | CustomersAreAlways |
HealthCareVox | BrainBasedBusiness |
TheInsurancePolicy | MarketingBlurb |
Write for us About us Contact Advertise Privacy Disclaimer
This weblog is licensed under a Creative Commons License.
» Culture Change Is A Mindset Not A Directive from SmallBizMentor
I've been exploring our Know More Media blogs and posts and finding some real gems.One of these is Maria Palma's Before Customer Service Can Change The Culture Can Change at the Customers Are Always blog. Changing Company CultureThere is a... [Read More]
Tracked on: November 28, 2007 8:11 AM | Permalink to Trackback