« October 2007 | Main | December 2007 »

Nov29
RealtyTrac, Foreclosures, and Being "The Source"

At my real estate blog, I've written about one of the reasons why there is such a high rate of foreclosures in the U.S. today.  We're quick to blame homeowners for buying a home they couldn't afford in the first place, but I believe that their mortgage consultants are also partially at fault.  I know many, many mortgage people who were just in it for the money and could really care less whether or not their clients could actually keep up their mortgage payment after the first couple months. 

RealtyTrac

Well, one website that is gaining popularity is RealtyTrac which has become the source of information on foreclosures.  This brings up this idea of being "the source" of information for customers.  "The Source" is a phrase that has been brewing in my mind lately. 

One way that a business can become remarkable is to become the "source" - the place where everyone visits to get information that they can't find anywhere else. 

Continue Reading
Nov29
Being Remarkable Isn't An Option
The Correlation Between Experience and the Bottom Line
Nov28
Improve Your Call Center Experience by Attending the Call Center Demo & Conference
Vonage Improves Service: Still Skeptical
Is Free Shipping Really Free Shipping? FlowerChat.com Bares the Truth About 1-800 Flowers
Nov27
Before Customer Service Can Change, the Culture Must Change
Customer Service: It's About the Conversations
Why I Like the American Express "My Wishlist"
Nov26
Negativity Destroys Relationships With Customers
Customer Service Carnivale: The After-Thanksgiving-We-Need-Energy Edition
Nov25
Consistent Cell Phone Wireless Customer Service? Anything Is Possible!
5 Ways to Put a Smile on Your Face
Great Customer Service the Cab Driver's Way
A Definition of "Customer Relationship"
Nov23
Customer Service on Black Friday
5 Star Restaurant Service: Courtyard by Marriott
Nov21
Give Thanks Every Day
Nov20
What's It Like to Work on the Front-Line?
Airline Customer Service: I Have a Dream...
Nov19
Mea Culpa! Customer Service Carnivale Delayed
Nov16
Friday Funny: Customer Service in a Bookstore
When Scripts Are OK
What Does the Golden Rule Really Mean?
Nov14
BlogWorld Expo: Fun, Relationships, and Heroes
An Open Letter to Mike Eskew of UPS
Why You Should Take a FAQ Page and Turn It Into a Blog
Nov11
How Conflict in the Workplace Can Affect Customer Relations
Nov 6
Making It Easy For Customers To Shop On Your Website
Nov 5
Customer Service Carnivale: The Good Tips Edition
Nov 2
The Link to Great Service in the Airline Industry?
Nov 1
Discover New Blogs: November Blogtipping

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