
I think it's time for an upgrade from Web 2.0 to Web 3.0.
We are entering new territory in which customers now have the upper hand in determining what they want. There's no more guessing or attempting to predict what the customer wants because they're now being loud and clear about their needs. Whether it's chat rooms, blogs, Facebook, MySpace, or online groups and forums - the customer is there.
For me Web 3.0 means a shift in the way businesses are run. Companies will start to compete based on customer service and their business strategy will encompass all the feedback and experiences that their customers face. Companies will also be more aware of what's being said about them online and will be quicker in responding to problems.
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What does Web 3.0 mean to you? Have you prepared yourself for the next generation of user/customer dominated content?
Other articles around the web you may find interesting:









Before we get to web 3.0, I think we need to figure out web 2.0. Web 1.0 took use years to realize that Brick and Mortar was the solution. Now web 2.0 is here and we are learning how our customers can help improve our businesses online. On my blog, SheeleyTech,I write about the idea of Web2.0 and Mortar.
Posted by: Michael Sheeley | November 4, 2007 8:43 PM | Permalink to Comment