Devoted to customer service and the principles of exceptional customer services

Well, apparently, the company hasn't done very much for some customers.  Last year I wrote a little post about a woman who had sued United Parcel Service, a.k.a. "UPS" and to this day there are still comments pouring in.  Most of the comments come from customers of UPS (UPS) and there a few who defend the company.  Take, for instance, a commenter who says:

"...The customer must also understand that packages can get lost or stolen when traveling through the system. Packages travel through many different buildings and vehicles to get where they are going. Labels can get torn or become unreadable. Also it is very important that the shipper packages the product properly. UPS as a whole is dedicated to customer satisfaction. I’m sure there are some discourteous employees but customer concerns and complains are taken very seriously. You also have to understand that packages don’t have GPS on them. Human or technical error can send a package in the complete opposite direction of its destination..."

Just so you know, I am now in the process of writing UPS so that they are aware of these complaints.  I wanted to email them, but I think a letter will be more formal.  I want it on Mike Eskew's desk before he retires and passes the baton to his successor, Scott Davis.  Stay tuned!