Happy Monday, Everybody! Welcome to the Gumbo Edition of the Customer Service Carnivale! The reason I'm calling this the Gumbo Edition is because gumbo is a mix of all types of ingredients and when it's served up - wow, does it taste delicious! Like the last carnivale, this one is a mixture of all kinds of goodies ;)
This carnivale represents all the different aspects of customer service - many directly related to customer service and a few that will make you ask yourself, "What does this have to do with customer service?" After much thought, you'll realize that customer service is about interpersonal relationships and how you carry yourself at all times.
With that said, let the fun begin!
Customer Service Tips
GP offers pointers on the work involved in starting a business in the hospitality industry and what it means to serve a Higher Purpose in this post, Inn the Zone posted at Innside Montana-Your Home at the Range.
Customer service is all about interacting with people, so it's important that you know How to Read People and Get Your Point Across? which is posted at Edith Yeung.Com: Dream. Think. Act..
When it comes to dealing with internal customers (a.k.a. coworkers) it's good to Choose the Companionship of Positive People Who Inspire You. It's also wise to stay out of Deadly Conversations!!
What do your customers want from a company newsletter? Find out how to get people to read the newsletters you send them.
We don't really think of social networking as part of customer service, but in this post, Business Networking is Like an Orange Tree, we learn that the quality of business received from networking is by far superior because nothing beats a personal referral.
You have to know what One of the Biggest Overlooked Marketing Tools is and Chris Brown shares it with us! This marketing tool will definitely make or break you ;)
Sheila Scarborough wonders why she always receives bad service at high-end places in her post, I'm paying HOW much to be unimpressed?
Customer Service Hiring
Wondering what characteristics you should look for in your next hire? Read Christine Scivicque's post, The Personality of Success: 6 Traits and the People Who Embody Them.
Customer Service Stories
Jack takes us on a small adventure in his life working in the service industry An example of how not to do customer service when you are off duty but at your workplace!
Mr Credit Card shares a not-so-great experience at TGIF. Definitely a reminder to those of you in the restaurant business on how not to treat your customers!
Customer Service News
Z
appos.com is my favorite place to shop online for shoes and I'm happy to see that Connie Smith is spreading the good news about the company in this post, Employees as Assets saying, "Discusses the relationship between employee satisfaction, customer satisfaction, and the company's bottom line. Zappos.com is a great example of a company that "gets" the connection and puts it into action."
Thinking about lying to your customer? Then you need to read this post by Charles H. Green, Customers and Bottled Water: It's the Coverup Not the Crime Charles says, "One of the trickiest problems for customer service is when marketing has sold a product as something it really isn't."
I don't know about you, but in this technology age, I still want help from a real person too!Customer Service Tools
Jason Rakowski wonders if Free Help Desk Software Solution Is An Attractive Option?
Well, that's it for this edition! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
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