Welcome to the October 8, 2007 edition of the customer service carnivale! This edition is a mish-mash of customer service, personal development, and other business tips. But then again, customer service touches upon many aspects of our lives. Everything in business does boil down to how we interact and communicate with people!
Customer Service News
Dan Obregon submitted the article I talked about the other day: Walmart.com Hangs Up the Phone posted at Multichannel Musings. How do you feel about Walmart taking away the phone number from the website?
Customer Service Tips
Gustav S presents Top Secrets to Achieve Success, make Money or Whatever you Wish in Life, Part 1 posted at success-is-in-you.com, saying, "Success is in its most part inside of you; do not look for success outside because success is the byproduct of what you are. The more you invest in yourself as a person in order to improve your qualities as a person the more successful you will be." I say: I agree -- to be successful in customer service you do have to invest the time to become a better person. When you are successful, your customers are successful!
The power of technology can enhance the customer experience! Here's some proof: Amazon.com UnBox: Awesome Customer Service. Behind Every Click is a Face posted at SmallBizTechnology.com.
I've always believed that marketing and customer service go hand in hand. That's why you should read Marketing Lessons From A Grade-School Lunch Box : Free Business Tips posted at Free Business Tips.
Do you really want to know how to make a connection with prospective customers? Check out 12 Reasons Why People Want to Keep Your Business Card posted at Edith Yeung.Com: Dream. Think. Act..
Other
This last article is a long one and doesn't necessarily deal directly with customer service, but I think there are some important takeaways that we can think about in regards to interacting with people: Methods As Temporary Tools Instead of Lifetime Crutches. Tupelo Kenyon says, "We are obsessed with our methods. We become attached to our particular way of doing things. The trouble comes when we cling to an old method that we have outgrown. We feel bogged down and then stuck when our personal development potential is being limited by an outdated method. If your method feels more like a crutch than a tool, it’s time to take an objective look at it. Is the method in question bringing you peace and joy? Is it helping your personal growth, or is it just a familiar and comfortable habit of thought? (Enjoy soothing instrumental music as you read plus songs with lyrics related to each article – all free.)"
A big thank you to all of you who have contributed to this edition! Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
Technorati tags: customer service carnivale, blog carnival.
Maria,
I forgot about this one! Is it every or every other Monday? I have to set a reminder to send it to you.
Posted by: Doug | October 8, 2007 4:55 AM | Permalink to Comment