According to this article at CNNMoney.com, companies are beginning to feel the pressure to improve their customer service. I think this is due in part to the growth of the internet and the rate at which information travels. People now have many channels by which to share their experiences and many companies are beginning to realize that they can't hide behind their big corporate desks anymore.
If you're just stumbling across this blog for the first time and are looking for information on how you can make your company stand out from the crowd, I invite you to read these past posts:
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