Devoted to customer service and the principles of exceptional customer services

One of my favorite blogs to read about personal development is Edward Mills’ Evolving Times.  He has a great post titled How to Be a Positive Force in the Blogosphere and Beyond which has some great advice on how you can become a more positive person and make a contribution to the world.  

Many of his tips can be applied to our work in customer service.  For example, #10-#13 can all apply to dealing with customers.  #3 is also worth noting:

“…Every time you say you’re going to do something and don’t do it, you lose a bit of energy. Each time you make a promise that is not kept you reinforce a belief that your word is not true…”

What are you doing today to be a positive force in your customers’ lives?