But what does that mean for the sales associates and customer service reps who work for Apple? There seems to be issues with the old iPod that they're still dealing with, so why come out with something new if you can't even fix the old is one of the concerns.
Because product knowledge is so important when you're dealing with gadgets and tech products, Apple will have to retrain their people on the ins and outs of how the new ringtone system works and they will also need to know all the features of the new iPod. Are Steve Jobs' people ready? It'll be interesting to see what the customer service ratings will be for Apple in the upcoming months...
Comment Preview