Devoted to customer service and the principles of exceptional customer services

The bright yellow-orange sun was setting on the Pacific Ocean's waters...I was enjoying a nice, peaceful train ride when a conversation behind me made my ears perk up.  The conversation went something like this:

"She's such a great worker.  She's all about customer service...almost to a fault," said the lady.

"Well, that's a good thing," the man sitting beside her said. 

"Not if you're thinking about profits...the bottom-line," she replied.  Her comment made me cringe. 

"Well, it's for the long-term," the man answered back. 

I just want to know, Dear Readers:  Is there such a thing as being too focused on customer service?  Can someone be so involved in customer service that it's actually a fault?  A flaw? 

Cast your vote or leave a comment below...