Devoted to customer service and the principles of exceptional customer services

As a person who focuses more on the human aspect of customer service, it's taken awhile for me to comprehend all the work that goes into keeping track of customer information and the channels that a business may use to keep in touch with customers.  When it's time to gather feedback or take care of a customer that calls in, the information that you have in your system, the execution of that information, and how you organize that information plays a huge role in the service speed and accuracy that you offer each customer.

At the ACCE, I had a talk with Presence Technology, a company that provides outbound and inbound software platforms to help business users with their call center needs.  Presence offers a wide variety of communication channels including:  inbound calls, outbound calls, chats, web call back, scripting, and email.  The company is based in Barcelona, Spain with offices around the world and over 2,000 agents serving their clients. 

Todd Gould of Presence gave me a brief overview of what the company has to offer.  He says that his energy and motivation comes from being able to create custom modular systems for their customers who have specific needs.  Whereas other companies take weeks to create a system based on a customer's specifications, Presence can create a system for a client within a couple days. 

For more information about Presence, visit www.presenceco.com